On April 1, 2025, I started a new role at Joe Coffee as a Fulfillment Specialist. Yes, April Fools’ Day — and no, it is not a joke. It is very real, and I could not be more excited about it.

In this role, I wear several hats: Fulfillment Specialist, IT Support, and In-Person Installer. I genuinely love all three. There is something deeply satisfying about making sure every order is packed correctly and shipped as quickly as possible, and about knowing that the work I do directly helps coffee shop partners get up and running. The team has been incredibly supportive from day one, and I feel like my contributions are valued and noticed.

A Look at the Work So Far

A team test device used during onboarding at Joe Coffee
A team test device used during onboarding at Joe Coffee
My first office desk at Joe Coffee
My first office desk at Joe Coffee
Custom TV display design with kiosk system set up and running
Custom TV display design with kiosk system set up and running
Kiosk system installed at Anthem Downtown Puyallup coffee shop
Kiosk system installed at Anthem Downtown Puyallup coffee shop
Completed office WiFi network setup
Completed office WiFi network setup
Kiosk system installed at Sunrise Village coffee shop
Kiosk system installed at Sunrise Village coffee shop
Four fulfillment boxes packed and shipped in a single day
Four fulfillment boxes packed and shipped in a single day
20 devices configured and ready in under 10 minutes
20 devices configured and ready in under 10 minutes
Completed kiosk system installation at Downtown Puyallup
Completed kiosk system installation at Downtown Puyallup
Device provisioning using the Esper MDM platform
Device provisioning using the Esper MDM platform
All devices labeled and paired with Esper, with labels blurred for privacy
All devices labeled and paired with Esper, with labels blurred for privacy
Dual kiosk system setup at Downtown Puyallup Joe Coffee location
Dual kiosk system setup at Downtown Puyallup Joe Coffee location
Clean and organized cable management behind kiosk installation
Clean and organized cable management behind kiosk installation
Printer setup for Anthem coffee shop location, fully operational
Printer setup for Anthem coffee shop location, fully operational

The Part That Keeps Me Coming Back

I am also genuinely excited about the installer and IT support side of this role. Getting to visit local coffee shops, solve real problems on-site, and walk out knowing everything is working the way it should — often within the same day — is one of the most rewarding parts of the job.

If you are a coffee shop owner looking for reliable hardware and software to power your operation, I encourage you to check out joe.coffee — a trustworthy platform built specifically to serve independent coffee shops.